In order to maintain our system integrity and resources we expect our customers to act responsible. When you use any Lake-Hosting.com.au services, in any form, you automatically agree to the following terms and conditions.
We reserves the right to suspend or cancel a customer's access to any or all services we provided when we decide that the account has been inappropriately used. In short:
- No adult content (Pornography)
- No online gambling
- No Spam
- No unsolicited e-mailing
- No Warez, cracks, copyright infringement
Server abuse
Any attempt to undermine or cause harm to a server, or customer, of us is strictly prohibited.
Unauthorized use of other people's accounts or computers
We will strongly react to any use or attempted use of an Internet account or computer without the owner's authorization. Such attempts include "internet scamming" (tricking other people into releasing their passwords), password robbery, security hole scanning etc.
Any unauthorized use of accounts or computers by a customer, whether or not the attacked account or computer belongs to us, will result in action against the attacker. Possible actions include warnings, account suspension or cancellation, and civil or criminal legal action, depending on the seriousness of the attack.
Abuse of Traffic and/or Storage
Our hosting accounts offer unlimited amounts of bandwidth and storage for web sites. The intention is to provide a space to serve web documents. If you require offsite storage for electronic files to allow FTP access for employees or other businesses, you are free to do so. Web accounts found to contain either/or no html documents, a large number of unlinked files with pornographic, tasteless or immorials images are subject to warning, suspension or cancellation at the discretion of our management. Any customer who violates our policies will be notified and given 2 days to remedy the problem. If the problem is not resolved within the alowled 2 day period, the appropriate action (as defined by management) will be taken.
We will be the sole arbiter as to what constitutes a violation of "Abuse of Traffic and/or Storage".
Commercial advertisements with e-mail
Unsolicited commercial advertisements are not allowed in e-mail, and will likely result in account suspension or cancellation.
IRC
We do not allow IRC or IRC bots to be operated on our servers.
Payment Policies
All accounts are set up on a pre-pay basis. No setup fees are charged for any new accounts. All pricing is guaranteed for the term of pre-payment. We reserve the right to change prices at any time, unless other terms have been agreed upon. Any account not brought current within a week (7 days) of e-mail notice or exceeding this time frame in any way is subject to suspension. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies us in writing for a request for termination of services.
Domain Payments
Lake Hosting domain purchasing is subject to availability. All upfront payments for third party domains are required in full unless FREE through a promotion or offer or deal.. It you purchase a domain for two years eg. an AU domain then you need a hosting account to point the domain to. It's not required that you buy a hosting account for two years simply because you've purchased a two year registered domain. But you need to think about this side of things when purchasing domains.
Cancellation
We reserve the right to cancel service at any time. All fees paid in advance for a service will not be paid unless proof is shown that Lake Hosting is at fault/reason for the cancellation. Any violation of policies which results in extra costs will be billed to the customer (i.e. transfer, space, domain purchases etc.)
Any and all refunds will be sent by Paypal only after money owed is paid for domain purchaces and extra costs. So in order to receive your refund you must have a Paypal account or sign up for one.
Lawful Purpose
We reserve the right to refuse service to anyone. Customers may only use our servers for lawful purpose. Transmission of any material in violation of any Federal, State or Local regulation is prohibited. This includes, but is not limited to copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. We expressly forbid anyone from using servers for the propagation, distribution, housing, processing, storing, or otherwise handling in any way lewd, obscene, or pornographic material, or any other material which we deem to be objectionable, including, but not limited to, pornography, satanic materials, and any and all materials of an adult nature. The designation of any materials as such described above is left entirely to the discretion of our management.
Indemnification
Customer agrees that it shall defend, indemnify, save and hold us harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against us, our agents, our customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold us harmless against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with our servers; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from our servers.
Disclaimer
We will not be responsible for any damages your business may suffer. We make no warranties of any kind, expressed or implied for services we provide. We disclaim any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by our Web hosting service and our employees. We reserve the right to revise the policies at any time.
Promotions
FREE DOMAIN NAME & HOSTING : offers a FREE domain name (new domains only NO tranfers) for full payment of yearly hosting accounts. Once the domain is purchased on behalf of the customer any refunds requested after manual domain purchase will be less with the purchase of a domain name. For example: $83.40 - $19 refund amount is $64.40. This is because Lake Hosting takes the domain cost from the hosting account cost to pay for the domain for this offer. Lake Hosting can NOT de-register your domain once it's purchased through our domain registrar. There will be NO extra transactions fees to pay within 60 days of your purchase. Any refunds after 60 days will incur fees which lowers your refund amount returned.
TEXT LINK CODE HOSTING : offers are a win win deal for both Lake Hosting and customers. Customers agree to add footer anchor text to the bottem of each page within their website to receive $20 yearly hosting. If the customer doesn't comply with this offer to add TEXT LINK CODE (that we provide) to their website within 7 days of purchasing this offer, they will be contacted and asked to add anchor text code to their website within the next 48 hours or risk having their account suspended until further notice. Requests for refunds will be refused after this time.
All end-user must adhere to the above policies.
Failure to follow any term or condition will be grounds for immediate account deactivation with or without refund at the sole discretion of our management.
Acceptable Use Policy
Lake Hosting's Acceptable Use Policy ("AUP") is designed to protect Lake Hosting's customers ("Customers") and third parties, further compliance with all relevant laws and regulatLakes, and promote the security and availability of Lake Hosting's network and physical infrastructure. This AUP applies to each Customer's use of the services provided to it by Lake Hosting ("Services") and every server or network device that is under each Customer's control and attached to Lake Hosting infrastructure as a part of the Services ("Server").
This AUP is incorporated by this reference into each Customer's service agreement. Lake Hosting reserves the right to amend this AUP from time to time, and a Customer's use of the Services after changes to the AUP are posted on Lake Hosting's web site www.Lake.hosting.com.au will constitute the Customer's acceptance of any such amendments.
Customers are responsible for complying with this AUP and for violations attributable to their customers and users, whether authorized or not by Customer. Customers must take all reasonable steps to ensure that their customers and users will comply with this AUP.
This AUP does not (a) obligate Lake Hosting to monitor, review, or police the data and content residing on its network or (b) create any obligation of Lake Hosting to any party that is not a Customer. Lake Hosting expressly disclaims any liability for the data and content residing on its network and for the actions of its Customers.
Any questLakes or comments regarding this AUP should be directed to abuse@Lake-hosting.com.au or legal@Lake-hosting.com.au.
Prohibited Content
Customers shall not allow the posting, transmission, or storage of data and content on or through the Services which, in Lake Hosting's sole determination, constitutes a violation of any relevant law, regulation, ordinance, or court order. Customers shall be responsible for determining what laws or regulations are applicable to their use of the Services.
A Customer shall not knowingly host on its Servers, or transmit over Lake Hosting's network, any material believed by Lake Hosting to constitute child pornography. In addition to the any other actions it may take under this AUP, Lake Hosting reserves the right to cooperate fully with any criminal investigation of content located on a Server that constitutes alleged child pornography.
Customer Security Obligation
Customers must use reasonable care to ensure the security of each Server. A Customer is solely responsible for any intrusions into, or security breaches of, any of its Servers, except to the extent expressly provided for in, and covered by, a designated security administration or firewall security service package ordered by the Customer. Lake Hosting reserves the right to disconnect without provisioin of service credit any Servers which disrupt Lake Hosting's network or any hardware objects on the network as a result of a security compromise.
Network Abuse
Customers are prohibited from engaging in any activities that Lake Hosting determines in its sole discretion to constitute network abuse, including the following:
- Introducing or executing malicious programs into any network or server, such as viruses, worms, Trojan Horses, and key loggers.
- Causing or initiating security breaches or disruptions of network communication and/or connectivity, including port scans, flood pings, email-bombing, packet spoofing, IP spoofing, and forged routing information.
- Executing any form of network activity that will intercept data not intended for the Customer's server.
- Evading or circumventing user authentication or security of any host, network or account, including cracking, brute-force, or dictLakeary attacks.
- Interfering with or denying service to any user, host, or network other than the Customer's host, such as a denial of service attack or distributed denial of service attack.
- Conduct designed to avoid restrictions or access limits to specific services, hosts, or networks, including the forging of packet headers or other identification information.
- Using any program, or sending messages of any kind, designed to interfere with or disable a user's terminal session.
Intellectual Property Infringement Policy
Customers may not transmit, distribute, download, copy, cache, host, or otherwise store on a Server any information, data, material, or work that infringes the intellectual property rights of others. Lake Hosting has the right to disable access to, or remove, infringing content to the extent required under any law or regulation, including the Digital Millennium Copyright Act of 1998.
Lake Hosting reserves the right to suspend permanently or terminate the Services of any Customer that repeatedly violates Lake Hosting's Intellectual Property Infringement Policy or any copyright law.
E-mail Policy
Customer may not send unsolicited bulk messages over the Internet (i.e., "spamming") and must comply with all relevant legislation and regulations on bulk and commercial e-mail, including the CAN-SPAM Act of 2003.
Mass Mailings – Customers may not send mass unsolicited e-mail, which is email that is sent to recipients who have not double-opted in to mailings from the Customer. Customers who send mass mailings must maintain complete and accurate records of all consents and opt-ins, including the actual e-mail and its headers, and provide such records to Lake Hosting upon its request. If a Customer cannot provide positive and verifiable proof of such consents and opt-ins, Lake Hosting will consider the mass mailing to be unsolicited.
Mailing Lists – Customers are prohibited from operating mailing lists, listservs, or mailing services that do not target an audience that has voluntarily signed up for e-mail information using a double opt-in process or that has made their e-mail addresses available to Customer for distribution of information. Customers who operate mailing lists must maintain complete and accurate records of all consents and opt-ins (including the actual e-mails and their headers) and provide such records to Lake Hosting upon its request. If a Customer cannot provide positive and verifiable proof of such consents and opt-ins, Lake Hosting will consider the list mailing to be unsolicited. Any Customer-maintained mailing list must also allow any party on the list to remove itself automatically and permanently.
Other prohibited mailing activities include the following:
- Use of Lake Hosting's network for the receipt of replies to unsolicited mass e-mail
- Forgery of e-mail headers ("spoofing")
- Spamming via third-party proxy, aggregation of proxy lists, or installation of proxy mailing software
- Configuration of a mail server to accept and process third-party messages for sending without user identification and authentication
- Hosting web pages advertised within "spam e-mail" sent from another network ("spamvertising")
- Block Removal – If, as a result of a Customer's actions, Lake Hosting's mail servers or IP address ranges are placed on black hole lists and other mail filtering software systems, Lake Hosting shall charge Customer $100 upfront and $100 per hour thereafter for any necessary remedial actions.
IP Allocation
A Customer shall not use IP addresses that were not assigned to it by Lake Hosting. Lake Hosting reserves the right to suspend the network access of any server utilizing IP addresses outside of the assigned range.
IRC Policy
Customers may not operate and maintain IRC servers which connect to global IRC networks such as Undernet, EFnet, DALnet. Use of IRC plug-ins, scripts, add-ons, clones or other software designed to disrupt or deny service to other users is prohibited. Harassing or abusive IRC activity is expressly prohibited under the AUP, including (i) disruption or denial of service or (ii) the use or joining of "botnets" or the use of IRC BNC's or other proxy and re-direction software. If a Customer's IRC servers are frequently compromised or attract denial of service or distributed denial of service attacks that disrupt or denies service to other Customers or users, Lake Hosting may null-route, filter, suspend, or terminate that Customer's service.
Usenet Policy
Usenet posts and content must conform to standards established by the Internet community and the applicable newsgroup charter. Lake Hosting reserves the right to determine whether such posts violate the AUP.
Legal Investigations
Customers will cooperate and comply with any civil or criminal investigation regarding content located on its Servers, including, without limitation, the following: discovery orders, subpoenas, freeze orders, search warrants, information requests, wire taps, electronic intercepts and surveillance, preservation requests, and any other order from a court or government entity (each an "Investigation"). Lake Hosting reserves the right to comply with any Investigation without notice to a Customer. Customers shall not be entitled to service credits, and Lake Hosting shall not be in default under any agreement for Services, if its compliance with any Investigation causes a Customer to incur downtime or requires the sequestering of all or a portion of the Servers.
Violations of AUP
Lake Hosting may enforce this AUP with or without notice to a Customer by any actions it deems necessary in its sole discretion, including the following:
- Disabling access to a Customer's content that violates this AUP
- Removal of DNS records from Servers
- Blocking mail or any other network service
- Effecting IP address null routing
- Suspending or terminating of a Customer's service
- Taking direct action against a Customer's users and customers.
The aforementioned list of actions shall not be construed in any way to limit the actions or remedies that Lake Hosting may take to enforce and ensure compliance with this AUP. Lake Hosting reserves the right to recover any and all expenses, and apply any reasonable charges, in connection with a Customer's violation of this AUP. No service credits will be issued for any interruption in service resulting from violations of this AUP.
Lake Hosting reserves the right at all times to investigate any actual, suspected, or alleged violations of this AUP, with such investigatLake to include accessing of data and records on, or associated with, any Server.
Privacy Policy
Our Basic Privacy Policy
Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our clients and partners. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers' needs.
What Information Do We Collect?
When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.
1. Personal Information You Choose to Provide
Credit Card Information. If you choose to purchase products or services from us or our partners, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:
- Name
- Mailing Address
- E-Mail Address
- Credit Card Number
- Home and Business Phone Number
- Other Personal Information (i.e. Mother's Maiden Name)
E-Mail Information. In addition to providing the foregoing information to our partners, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
2. Web Site Use Information
Similar to other commercial Web sites, our Web site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information is collected on an aggregate basis. None of this information is associated with you as an individual.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers' personal information. As a customer, you will be given the opportunity, at least once annually, to notify us of your desire not to receive these offers.
What Are Cookies?
Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user's Web browser on the user's hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user's transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet.
How Do We Use Information We Collect from Cookies?
We use Google Analytics to track and monitor and assess cookies
use for website traffic.
Cookies help us collect important business and technical statistics.
The information in the cookies lets us trace the paths followed
by users to our Web site as they move from one page to another.
Web server logs allow us to count how many people visit our Web
site and evaluate our Web site's visitor capacity. We do not use
these technologies to capture your individual email address or
any personally identifying information about you although they
do permit us to send focused online banner advertisements or other
such responses to you.
Notice of New Services and Changes.
Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. As our client, you will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer or by sending us an email request at sales@lake-hosting.com.au.
How Do We Secure Information Transmissions?
When you send confidential personal credit card information to us on our Web site, a secure server via Paypal which we have a licensed account contains all information you input.
Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as Social Security or account numbers to us through an unsecured email.
How Do We Protect Your Information?
Information Security. We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.
Evaluation of Information Protection Practices.
Periodically, our operations and business practices are reviewed for compliance with business policies and procedures governing the security, confidentiality and quality of our information.
Employee Access, Training and Expectations.
Our corporate values, ethical standards, policies and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing info@lake-hosting.com.au.
Do We Disclose Information to Outside Parties?
We may provide aggregate information about our customers, sales, Web site traffic patterns and related Web site information to reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this Privacy Policy.
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.
Please remember that when you use a link to go from our Web site to another Web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other Web site, including Web sites which have a link on our Web site, is subject to that Web site's own rules and policies. Please read over those rules and policies before proceeding.
Your Consent.
By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.
B. Our Policy on Data Collection
In order to access certain subscriber services and restricted areas (the "Restricted Services") within the Lake Hosting Web site (the "Site"), Lake Hosting Internet Services, ("Lake Hosting") requires that you provide certain identifying information (the "Registration Data") listed in the online registration form. This information may include your legal name, address, telephone number(s), e-mail address, subscriber name or "screen name," areas of interest, password used to access Pay services, method of payment, and, if applicable, credit card number. Lake Hosting reserves the right to request any additional information necessary to establish and maintain your account for use of the Pay Services.
Confidentiality.
Registration Data is the property of Lake Hosting, subject to and protected by the Electronic Communications Privacy Act. Lake Hosting will not sell, rent, swap, or otherwise disclose your Registration Data to any third party. Lake Hosting maintains a secured area on the Site for transmission of Registration Data, and stores all Registration Data in a private database which is not connected to the Internet.
Uses of Registration Data.
Cancellation. You may cancel your account at any time by sending an e-mail to support@lake-hosting.com.au or canceling it yourself through your whmcs members login. Once Lake Hosting has finished processing the cancellation, Lake Hosting will delete all your Registration Data from its database.
No Liability for Acts of Third Parties. Although Lake Hosting will use all reasonable efforts to safeguard the confidentiality of the Registration Data, transmissions made by means of the Internet cannot be made absolutely secure. Lake Hosting will have no liability for disclosure of Registration Data due to errors in transmission or unauthorized acts of third parties.
Use of Aggregated Information. Lake Hosting reserves the right to disclose to third parties information about Subscriber usage of the Lake Hosting Web site and any related services, including information gathered during your use of the Site. Any information disclosed will be in the form of aggregate data (such as overall patterns or demographic reports) that does not describe or identify any individual user.
Updates. Lake Hosting reserves the right to change or update this Privacy Policy, or any other company policy or practice, at any time with reasonable notice to users of the Site. Any changes or updates will be effective immediately upon posting to the Site.